29. Choose The Right Employees
Once you are in the position to hire help for your business, make sure you choose someone who is actually good at customer service. While this tip may seem obvious to some people, there are so many people who choose to hire a friend or family member to help them with customers. This can be a huge mistake, if they are not so good with people. The personality of your employees is going to make a huge difference for your customer’s overall experience.
When hiring a stranger, make this person has past experience dealing with people. Also consider asking them test questions during an interview. One common question is asking what an applicant would do in a given situation. Their answer will tell you a lot about their personality, and their ability to service your customers.